Claritev (CTEV) BofA Securities Leveraged Finance Conference 2025 summary

Strategic direction and business transformation

• 2024 focused on building a foundation, 2025 marked a successful turnaround, and the current focus is on sustainable growth.

• Emphasis on stabilizing the core business to enable refinancing and future expansion.

• Leadership prioritized accountability, resource allocation, and operational efficiency, reducing headcount by 3% while growing the business.

• Implemented segment leadership and P&L accountability, with a focus on mastering business basics and activating credible sales pipelines.

• Large clients, especially the top 10, are seeing mid-single digit growth, reflecting strengthened strategic partnerships.

Expansion into new markets and product innovation

• Opened six new market segments, including provider, international, government, and employer channels.

• Launched products like CompleteView for pricing transparency and BenInsights for employer health intelligence.

• Advanced Code Editing product successfully reduced denial rates for international providers, notably in the Middle East.

• Government segment saw wins with federal agencies, including a significant CDC subcontract.

• Employer solutions are embedded within human capital management platforms, streamlining adoption and sales cycles.

International strategy and competitive positioning

• International expansion was opportunistic, leveraging leadership’s prior global experience and relationships.

• Focused on countries with U.S.-like coding standards, targeting inefficiencies exported from the U.S. healthcare system.

• Achieved significant value for clients, such as halving denial rates for Burjeel Holdings, creating $40 million in economic value.

• Faces little direct competition internationally, with a unique approach connecting solutions directly to providers.

• Plans to accelerate investment in international markets as proof of value and concentration grow.