Claritev (CTEV) Bank of America Global Healthcare Conference 2026 summary

Strategic vision and business outlook

• Focus on healthcare impact with 3,000 associates and a strong, mission-driven culture set the foundation for 2024 and beyond.

• Core business is described as sticky, with Claims Intelligence up 8.4% year-over-year in Q1 and stable out-of-network market.

• Network business is a strategic asset, with aggressive expansion into the TPA space and medium-to-long-term growth expected in Payment and Revenue Integrity.

• Provider and public sector verticals are being developed, including pilots in the UAE and U.S., and a significant contract for World Trade Center first responders.

• Revenue targets set at $1.1B by 2028 and $1.3B by 2030, with EBITDA goals of $675M and $800M, respectively, and expectations for strong free cash flow yields.

Sales performance and pipeline development

• Q1 saw record bookings of $44.1M, with a 70/30 split between organic growth and net new clients, and 36 new logos added in the last five to six quarters.

• Sales infrastructure has been strengthened with new leadership and vertical alignment, supporting end-to-end client management.

• Gross Revenue Retention remains high at 93%-95%, and the pipeline has expanded to support $100M in annual bookings.

• Public sector and provider opportunities are both being pursued, with the World Trade Center contract contributing $5M in ACV.

• Sales cycle from booking to revenue conversion is typically 6-12 months, depending on deal type.

Technology, innovation, and client relationships

• AI is leveraged for product development, with 53% of code generated by AI in Q1, and is seen as an offensive opportunity.

• Deep, long-term client relationships, data rights, and workflow integration are key differentiators against AI-driven competition.

• NSA product leadership is highlighted, with ongoing automation and a published product roadmap through 2026.

• Clients are engaged through transparent communication, regular business reviews, and dedicated sales representatives.

• Investments in technology modernization are expected to drive capital efficiency and support future growth.