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Twilio (TWLO) investor relations material

Twilio Q3 2025 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Q3 2025 earnings summary30 Oct, 2025

Executive summary

  • Achieved record Q3 2025 revenue of $1.3 billion, up 15% year-over-year, with 13% organic growth and non-GAAP income from operations of $235 million, up 29%.

  • Free cash flow for Q3 2025 was $248 million, with a 19% margin and strong year-over-year growth.

  • Active customer accounts exceeded 392,000, with a dollar-based net expansion rate of 109%.

  • Announced the acquisition of Stytch, Inc., an identity platform for AI agents, expected to close in Q4 2025.

  • Major customer wins and a nine-figure renewal with a leading cloud provider marked the largest deal in company history.

Financial highlights

  • Non-GAAP gross profit was $652 million with a 50.1% margin; non-GAAP operating margin was 18%.

  • Free cash flow margin was 19%, up from 17% in Q3 2024.

  • GAAP net income per diluted share was $0.23, compared to a loss of $0.06 in Q3 2024; non-GAAP net income per diluted share was $1.25, up from $1.02.

  • Stock-based compensation was $158 million, representing 12% of revenue.

  • Messaging revenue mix was 53.3% of total revenue in Q3 2025.

Outlook and guidance

  • Q4 2025 revenue guidance: $1.31–$1.32 billion, up 9.5–10.5% year-over-year; organic revenue growth expected at 8–9%.

  • Full-year 2025 guidance raised: reported revenue growth 12.4–12.6%, organic revenue growth 11.3–11.5%.

  • Full-year non-GAAP income from operations guidance increased to $900–$910 million; free cash flow guidance raised to $920–$930 million.

  • Q4 2025 non-GAAP diluted EPS guidance is $1.17–$1.22.

  • Management expects modest gross margin headwinds due to increased A2P messaging fees from U.S. carriers.

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Frequently asked questions

The digital communication conglomerate

Twilio is a cloud communications platform that provides developers with APIs (Application Programming Interfaces) to integrate messaging, voice, and video communication services into their applications. The company was founded in 2008 and is headquartered in San Francisco, California.

Twilio's business model centers around providing developers with easy-to-use APIs that enable them to quickly integrate communication features into their applications without having to build these features from scratch. Developers can use Twilio APIs to send SMS messages, make and receive phone calls, and conduct video chats. Twilio charges developers based on usage, with fees determined by the number of messages, minutes, or video sessions used. Other companies with similar offerings and business models are Bandwidth, RingCentral, and Sinch.

From small startups to large corporations

Twilio has gained significant popularity in recent years due to its ease of use, versatility, and scalability. The company's platform has been used by a wide range of companies, from small startups to large enterprises, to build communication features into their applications. Twilio has also expanded its offerings to include programmable wireless services, IoT connectivity, and contact center solutions.

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