Twilio
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Twilio (TWLO) investor relations material

Twilio Q4 2025 earnings summary

Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.
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Q4 2025 earnings summary12 Feb, 2026

Executive summary

  • Achieved Q4 2025 revenue of $1.37B, up 14% year-over-year, and full-year revenue of $5.07B, with non-GAAP income from operations of $256M in Q4 and $924M for the year.

  • Free cash flow reached $256M in Q4 and $945M for the year, reflecting robust collections and payment timing.

  • Ended 2025 with over 402,000 active customer accounts, up 24% year-over-year, and a dollar-based net expansion rate of 109%.

  • Positioned as a foundational infrastructure layer for AI-driven communications, with strong customer validation and industry recognition.

  • Accelerated revenue growth, expanding operating margins, and significant free cash flow growth marked 2025.

Financial highlights

  • Q4 non-GAAP gross profit was $682M with a 49.9% margin; full-year non-GAAP gross profit was $2.56B with a 50.5% margin.

  • Q4 non-GAAP operating margin was 18.7%–19%; full-year non-GAAP operating margin was 18%–18.2%.

  • Stock-based compensation as a percentage of revenue declined to 11.3%–12% in Q4 and 11.8%–12% for the year.

  • Q4 free cash flow margin was 19%; full-year free cash flow margin was 19%.

  • Q4 dollar-based net expansion rate was 109%.

Outlook and guidance

  • Q1 2026 revenue guidance: $1.335B–$1.345B, 14%–15% reported growth, 10%–11% organic growth.

  • Full-year 2026 revenue growth expected at 11.5%–12.5% reported, 8%–9% organic.

  • Full-year 2026 non-GAAP income from operations and free cash flow both guided at $1.04B–$1.06B.

  • Q1 2026 non-GAAP income from operations expected at $240M–$250M; non-GAAP EPS $1.21–$1.26.

  • 2027 non-GAAP operating income target of at least $1.23B, unaffected by carrier fees.

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Frequently asked questions

The digital communication conglomerate

Twilio is a cloud communications platform that provides developers with APIs (Application Programming Interfaces) to integrate messaging, voice, and video communication services into their applications. The company was founded in 2008 and is headquartered in San Francisco, California.

Twilio's business model centers around providing developers with easy-to-use APIs that enable them to quickly integrate communication features into their applications without having to build these features from scratch. Developers can use Twilio APIs to send SMS messages, make and receive phone calls, and conduct video chats. Twilio charges developers based on usage, with fees determined by the number of messages, minutes, or video sessions used. Other companies with similar offerings and business models are Bandwidth, RingCentral, and Sinch.

From small startups to large corporations

Twilio has gained significant popularity in recent years due to its ease of use, versatility, and scalability. The company's platform has been used by a wide range of companies, from small startups to large enterprises, to build communication features into their applications. Twilio has also expanded its offerings to include programmable wireless services, IoT connectivity, and contact center solutions.

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