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CM.com
CM.com (CMCOM) investor relations material
CM.com H2 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.H2 2025 earnings summary13 Feb, 2026
Executive summary
Achieved record 2025 EBITDA of €18.4 million, up 12% year-over-year, and Adjusted EBITDA of €19.8 million, within guidance.
Revenue declined 5% to €259.4 million due to FX effects and lower CPaaS activity from large clients, but ARR grew 7% to €35.9 million.
Launched Agentic AI Platform HALO, driving innovation and 44% quarter-on-quarter revenue growth in Q4 2025.
Messaging volumes reached a record 9.1 billion in 2025, up 10% year-over-year.
Net loss improved to €3.8 million from €19.8 million in 2024, aided by a net gain on bond extinguishment and absence of goodwill impairment.
Financial highlights
Gross margin increased to 31.3%, up 1 percentage point year-over-year, reflecting improved product mix.
Gross profit per employee rose 6% due to cost discipline and an 8% reduction in FTE.
Adjusted EBITDA margin reached 7.6% for 2025.
Net debt reduced by 25% to €61.9 million; Adjusted Leverage ratio improved from 4.5x to 3.1x.
Free Cash Flow turned slightly negative due to reduced outstanding payables.
Outlook and guidance
Adjusted EBITDA for 2026 expected to grow by at least 30% compared to 2025.
Revenue growth anticipated to resume in Q1 2026, supported by AI adoption and favorable market conditions.
Offsetting large client CPaaS revenue decline
Sustainability of FTE reduction for growth?
Drivers of negative FCF despite balance sheet gains?
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Next CM.com earnings date
Q1 2026 TU16 Apr, 2026
CM.com
Next CM.com earnings date
Q1 2026 TU16 Apr, 2026
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Frequently asked questions
CM.com N.V. is a global provider of cloud software for conversational commerce, headquartered in Breda, the Netherlands. The company operates across four main segments: Communication Platform as a Service (CPaaS), Software as a Service (SaaS), Payment Services, and Ticketing. Its product offerings are diverse, including the Mobile Service Cloud for customer service, Conversational AI Cloud for automating customer interactions, Mobile Marketing Cloud for omnichannel customer engagement, and various others for event ticketing, digital signing, mobile messaging, and voice communication. Additionally, CM.com offers a payments platform that supports both online and point-of-sale payments. The company is headquartered in Breda, the Netherlands, and its shares are listed on the Euronext Amsterdam.
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