Westpac Banking (WBC) Investor presentation summary

Operating environment and customer trends

• Economic outlook remains uncertain with higher rates and policy changes slowing credit growth, but housing is supported by population growth and undersupply.

• Consumer spending has slowed marginally, with discretionary spending growth lower than non-discretionary.

• Competition in the sector remains intense, but customers have shown resilience.

Customer franchise and brand performance

• Over 10 million customers are served by 3,800+ bankers and 621 branches, with the largest fee-free ATM network.

• Brand consideration improved from #4 to #2, and the banking app is ranked #1 in Australia.

• Net Promoter Score (NPS) and customer advocacy have improved across key segments, with #1 NPS for youth and young adults.

Digital transformation and AI integration

• 5.3 million digitally active customers, with 74% of total sales now originated digitally.

• AI and data integration are streamlining operations, saving 50,000 banker hours annually and improving customer experience.

• The Westpac Intelligence Layer is being built to deliver more personalised, secure experiences.