Visa (V) Goldman Sachs Communacopia + Technology Conference 2026 summary

Strategic direction and organizational transformation

• Executed a comprehensive strategy overhaul, aligning leadership and teams globally to drive growth and innovation.

• Rewired the operating model, assigning senior leaders to value-added services, CMS, and consumer payments, supported by dedicated product and engineering teams.

• Overhauled performance management, linking OKRs and compensation to strategic objectives.

• Sustained momentum attributed to experienced leadership and effective execution.

Business performance and macro environment

• U.S. business has shown strong and stable growth, averaging 6%-8% annually over the past 18 months, with recent quarters reaching 9%-10%.

• Global payment transaction growth remains stable at 10% year-over-year, with cross-border growth accelerating to 14%.

• E-commerce continues to outpace travel in cross-border transaction growth.

AI adoption and productivity

• Early and aggressive adoption of generative AI has led to significant productivity gains, including 80% more code commits and 80% faster product development.

• AI-driven improvements extend across HR, marketing, finance, and client services.