Sprinklr (CXM) Q4 2026 earnings summary

Executive summary

• Q4 revenue grew 9% year-over-year to $220.6M, with subscription revenue up 6% to $193.4M.

• FY26 total revenue reached $857.2M, up 8% year-over-year; subscription revenue was $756.3M, up 5%.

• Free cash flow for FY26 was $141.9M, with $15.9M in Q4; cash and marketable securities totaled $502.5M.

• Board authorized a $200M share buyback program, including a $125M accelerated repurchase.

• AI-native platform adoption accelerated, with ARR from generative AI SKUs up 50% year-over-year.

Financial highlights

• Q4 total revenue: $220.6M (+9% YoY); subscription revenue: $193.4M (+6% YoY); professional services revenue: $27.1M.

• Q4 non-GAAP operating income: $37.7M (17% margin); non-GAAP net income: $0.13 per diluted share.

• FY26 non-GAAP operating income: $146.2M (17% margin); non-GAAP net income per diluted share: $0.49.

• FY26 non-GAAP gross margin was 68%, with subscription gross margin at 76%-78%.

• Cash and marketable securities at year-end: $502.5M; no debt.

Outlook and guidance

• Q1 FY27 revenue expected at $215.5M–$216.5M (+5% YoY); subscription revenue $193M–$194M (+5% YoY).

• Q1 non-GAAP operating income: $28.5M–$29.5M (13% margin); non-GAAP net income per diluted share: ~$0.09.

• FY27 total revenue guidance: $869M–$871M (+1% YoY); subscription revenue: $778M–$780M (+3% YoY).

• FY27 non-GAAP operating income: $144M–$146M (17% margin); non-GAAP net income per diluted share: $0.47–$0.48.

• FY27 free cash flow estimate: $150M.