Pegasystems (PEGA) Canaccord Genuity's 46th Annual Growth Conference summary

Business overview and workflow platform positioning

• Large enterprises require structured workflow solutions that are not available off-the-shelf, leading to a choice between custom applications and configurable platforms.

• The platform is purpose-built for workflow applications, competing with other platform providers and custom builds.

• Growth has been driven by clients modernizing from legacy mainframe environments to more flexible workflow platforms.

Product innovation and customer adoption

• Blueprint accelerates workflow ideation and design, allowing clients to visualize and prototype applications quickly.

• Clients using Blueprint have reduced time-to-production to under 90 days for some use cases.

• Pega Infinity Studio, now generally available, enables seamless transition from design to build, incorporating AI for faster development.

• Early adopter feedback has shaped product updates, with clients valuing AI model integration and prompt-based workflow creation.

AI architecture and pricing strategy

• The architecture enables efficient AI usage, selecting the right model for each task and charging a fixed AI-enabled price, insulating clients from token-based cost variability.

• Tools for AI throttling and governance help manage costs and ensure predictable margins.

• The company is comfortable managing AI cost variability due to strong understanding of client use cases and risk management.