LivePerson (LPSN) Q2 2026 earnings summary

Executive summary

• Entered into an Amended and Restated Merger Agreement with SoundHound AI, Inc., under which the company will become an indirect wholly owned subsidiary of SoundHound following a two-step merger process.

• Revenue declined 12% year-over-year for both the quarter and six-month period ended June 30, 2026, primarily due to customer cancellations and downsells.

• Recorded a non-cash goodwill impairment charge of $51.8 million in Q2 2026, driven by merger-related triggering events and stock price declines.

• Restructuring activities and cost reductions led to significant decreases in sales, marketing, and product development expenses.

Financial highlights

• Q2 2026 revenue: $52.5 million, down from $59.6 million in Q2 2025; six-month revenue: $109.5 million, down from $124.3 million.

• Net loss for Q2 2026: $72.6 million (vs. $15.7 million in Q2 2025); six-month net loss: $81.4 million (vs. $29.8 million in 2025).

• Adjusted for goodwill impairment, net loss would have been significantly lower.

• Cash and cash equivalents as of June 30, 2026: $96.7 million, up $1.7 million from year-end 2025.

• Operating cash flow for the six months ended June 30, 2026: $10.8 million (vs. negative $14.8 million in 2025).

Outlook and guidance

• Management expects continued pressure on renewals and new bookings due to customer uncertainty and extended enterprise buying cycles.

• Current cash position expected to be sufficient for at least the next 12 months, but additional funding may be required if conditions worsen.