Falabella (FALABELLA) Santander Latin American CEO Conference summary

Key strategic priorities and business model

• Focus on enhancing value proposition across five core businesses: omnichannel retail, shopping centers, financial services, home improvement, and supermarkets.

• Strategy emphasizes ecosystem development, digital transformation, and profitability restoration.

• Investment decisions and capital allocation are prioritized to drive efficiency and restore profitability.

• Organizational redesign aims for empowerment, accountability, and operational simplification.

• Loyalty programs, technology, and talent are key enablers supporting growth engines.

Financial performance and growth

• Total revenue reached $14.7 billion in 2025, up 9% year-over-year, with EBITDA at $2.1 billion, up 34%.

• Online GMV grew to $3.3 billion, with a 16% YoY increase in 4Q25.

• Net income surged to $1.5 billion in 2025, a 180% increase from the previous year.

• Gross loan book expanded 18% YoY to $8.4 billion.

• Financial net debt (excluding banking) reduced by 33% to $1.8 billion.

Operational highlights and ecosystem expansion

• Maintains a diversified presence with 263 Sodimac stores, 105 Falabella retail stores, 162 Tottus supermarkets, and 37 shopping malls across Latin America.

• Over 21.6 million loyalty program participants and 50% click & collect penetration.

• Continued expansion of omnichannel and digital offerings, including relaunches and new store openings in multiple countries.

• Enhanced e-commerce specialization and partnerships with leading brands.

• Focused on strengthening leadership in home improvement, supermarkets, and digital banking.