Capillary Technologies India (CAPILLARY) Investor presentation summary

Market leadership and platform overview

• Recognized as a global leader in loyalty and engagement management, serving 415+ brands across 49 countries with 1.9B+ consumers on its platform.

• Offers AI-powered, cloud-native solutions for large enterprises, monetized through long-term subscription contracts.

• Named a leader in Forrester Wave™ Loyalty Platforms Q4 2025, scoring 5/5 in 22 of 27 criteria.

• Platform supports complex loyalty programs, including coalition, subscription, and gamified formats.

• Serves diverse industries such as retail, healthcare, CPG, F&B, luxury, and travel.

AI-native transformation and product innovation

• Transitioned to an AI-native company with three pillars: AI-native products, pricing, and organizational design.

• aiRA suite delivers analytics, campaign automation, and personalized experiences, enabling intent-first marketing.

• AI-native pricing model shifts from per-transaction/member to usage/outcome-based, scaling with activity.

• Organizational redesign features outcome-based pods, flatter structures, and AI as a new organizational layer.

• AI-driven M&A integration reduces upgrade time for acquired customers, enhancing synergy and efficiency.

Growth strategy and financial performance

• Achieved 42% organic revenue CAGR from FY23 to FY26, nearly tripling organic revenue to 5,479 Mn.

• Organic NRR reached 114% in FY26, with 75% of business from organic revenue and strong expansion from existing customers.

• Inorganic growth driven by disciplined acquisitions, targeting mid-market loyalty firms in North America and EMEA.

• Successful M&A playbook with average payback of ~4 years and consistent 20%+ ROIC.

• FY26 revenue from operations grew 23% YoY to 7,346 Mn, with adjusted EBITDA up 43% YoY to 1,069 Mn (14.6% margin).