AXA (CSP) Bank of America 31th Annual Financials CEO Conference summary

Strategic plan and growth ambitions

• Launched 'Growing Forward' plan for 2027-2029, emphasizing organic growth, technical excellence, and productivity, with AI as a key enabler.

• Targets include reaching 100 million customers and replicating recent €20 billion top-line growth.

• Capital management policy remains: 60% dividend, 15% share buyback, and 25% reinvestment, with a new mid-teens book value growth target.

• Focus on market share gains, especially in markets without major restructuring needs.

• Growth strategy leverages strong business and country mix for increased profitability.

AI and technology integration

• AI roadmap aims to amplify productivity, cost excellence, and technical margins across all business lines.

• AI initiatives split: 40% cost savings/automation, 60% margin improvement and growth.

• AI used for customer retention, pricing sophistication, fraud detection, and prevention.

• Leadership challenge is to motivate widespread AI adoption for customer and shareholder benefit.

• Prevention, enabled by AI, expected to become a major pillar in the next decade.

Organic growth and market positioning

• Larger insurers expected to gain market share due to regulatory and AI investment demands.

• Direct insurance franchise expanded, notably with Prima acquisition, focusing on scalable, risk-based pricing.

• Growth in social inclusion insurance, with 24 million new customers in underserved segments.

• Customer retention prioritized through technology-driven, targeted agent interventions.

• International expansion of direct models, with Prima now in Italy, Spain, and the UK.