TTEC (TTEC) investor relations material

Executive summary

• Q2 2026 revenue was $455.5M, down 11.3% year-over-year, with TTEC Digital contributing 23% and TTEC Engage 77%.

• Performance was below expectations due to Engage segment underperformance and delays in new business closures.

• The company serves 735 clients in 22 countries and 50 languages, with about 45,000 employees, half remote.

• Strategic alternatives are being explored for the Digital segment to maximize shareholder value, with PJT Partners as advisor.

• The company operates two main segments: TTEC Digital (cloud contact center, CX strategy, automation) and TTEC Engage (customer care, growth, back office, fraud mitigation).

Financial highlights

• Q2 2026 GAAP revenue was $455.5M, down 11.3% year-over-year; adjusted EBITDA was $39.5M (8.7% margin), down from $51.8M (10.1%).

• Operating income for Q2 2026 was $11.0M (2.4% margin), down from $18.9M (3.7% margin) last year.

• GAAP net loss attributable to stockholders for Q2 2026 was $(15.4)M; non-GAAP EPS was $0.03, down from $0.22.

• Free cash flow for Q2 2026 was $39M, down from $86M, partly due to prior year VAT collection and higher capex.

• Cash and cash equivalents at quarter-end were $93.8M; total debt was $860.7M.

Outlook and guidance

• Full-year 2026 revenue guidance is $1,940M–$1,990M (midpoint $1,965M); adjusted EBITDA guidance is $205M–$225M (midpoint $215M, 10.9% margin); non-GAAP EPS guidance is $0.79–$0.99 (midpoint $0.89).

• Engage segment full-year 2026 revenue expected to decline 4.1%-8% year-over-year; adjusted EBITDA margin guidance revised to 10.1%-10.6%.

• Digital segment guidance reiterated, with strong pipeline and backlog supporting confidence in meeting targets.

• CapEx for FY 2026 is guided at $39M (2.0% of revenue), with 60% for growth and 40% for maintenance.

• The company believes it has sufficient liquidity and covenant compliance headroom for the next 12 months.