Rollins (ROL) investor relations material

Strategic vision, culture, and objectives

• Emphasis on a people-first culture, servant leadership, and high teammate engagement, with 86% engagement and 85% servant leadership scores.

• Focus on operational efficiency, safety, and continuous improvement, reinforced daily across all brands and teams.

• Growth mindset centers on expanding the customer base, increasing retention, and deepening relationships through bundling, cross-selling, and ancillary services.

• Collaboration and sharing best practices across brands accelerate learning, performance, and unlock full potential, with 68 teammates transferring between brands.

• Investments in leadership development, technical training, and innovation drive teammate retention and customer satisfaction.

Operational and business model enhancements

• Smaller, agile branch structures and dedicated commercial/residential operations increase local accountability and speed, with 27 new branches added since 2024.

• Commercial field sales have grown at a 25% CAGR over two years, validating the focus on dedicated commercial operations.

• Cross-selling and bundling, such as mosquito services, have increased customer value by 34% over five years.

• Commercial strategy targets high-value verticals and leverages national/local account structures for scalable, high-retention growth.

• Emphasis on recurring revenue and expanding ancillary services to increase customer lifetime value.

M&A and multi-brand strategy

• Multi-brand approach enables diversification, resilience, and multiple customer acquisition channels, preserving local brands and cultures.

• Nearly $1 billion invested in almost 100 acquisitions over three years, adding $400 million in revenue and $90 million in EBITDA at acquisition.

• Acquisitions like Fox, Saela, and Northwest Exterminating have exceeded expectations, delivering above-average growth and improved multiples.

• Acquisitions are accretive to organic growth, margins, and earnings, with a focus on strong cash flow and ROIC above cost of capital by year three.

• Collaboration among brands accelerates best practice sharing, with initiatives like cross-brand onboarding, call center optimization, and in-house financing adoption.