DHL (DHL) investor relations material

Strategic direction and growth initiatives

• Smart Industrial Growth and Heavy Weight Express target high-value B2B and palletized shipments, leveraging network capacity and operational leverage for incremental volume and yield.

• Geographic Tailwinds focuses on 22 high-potential markets, including new additions like Bangladesh and Morocco, driving double-digit revenue growth and cross-divisional execution.

• Data center logistics (hyperscalers) is introduced as a new growth area, reflecting rapid sector expansion.

• Blue lanes (underutilized aircraft sectors) and sustainable aviation (GoGreen) are highlighted as emerging growth areas.

• Collaboration across divisions and with forwarders is emphasized to capture market share and optimize network utilization.

Network optimization and cost excellence

• The aviation network uses a virtual airline model with 19 owned and partner airlines, 20% flexible capacity, and combines dedicated fleet with commercial carriers for flexibility and resilience.

• Investments in a young, fuel-efficient fleet (notably 777-200 freighters) and sustainable aviation fuel drive efficiency and support carbon reduction goals.

• Ground and hub operations have undergone a structural reset, especially in Europe, improving labor productivity, reducing FTEs, and delivering over EUR 200 million in annual benefits.

• AI and digitalization in aviation forecasting, customs, and customer service are driving further cost optimization and efficiency gains over the next 1–3 years.

• Productivity improvements and flexible cost structures enable volume growth without immediate need for new capacity, especially on underutilized lanes.

Financial performance and pricing strategy

• The Express division targets a mid-teens EBIT margin, with incremental improvements expected; peak COVID margins (18%) are seen as unsustainable but indicative of network potential.

• Net price change (NPC) has improved post-COVID, now at 2.8%, attributed to better measurement, leadership focus, and sophisticated pricing tools, with consistent positive NPC over six years.

• Heavy Weight Express shipments (>50 kg) represent a small share of shipments but a significant and growing share of total kilos, with plans to double this business over five years.

• Blue lanes now account for 16–17% of divisional revenue, growing at 12–14% annually.

• Air Capacity Sales (ACS) monetizes excess capacity, contributing 5–7% of revenues and offsetting aviation costs, maintaining a stable revenue share.