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CareCloud (MTBC) investor relations material
CareCloud Status Update summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Status Update summary17 Dec, 2025
Challenges in traditional front desk operations
Patient phone calls remain the primary access channel, but staffing shortages and turnover lead to long hold times, missed calls, and revenue leakage.
Traditional solutions like hiring more staff or IVR systems fail to address unpredictable call volumes and often frustrate patients.
The core issue is structural, requiring intelligent automation rather than incremental fixes.
Product launch and features
Announced full launch of stratusAI Desk Agent, an AI phone receptionist for healthcare practices and hospitals.
Stratus AI Desk Agent is an AI voice agent providing 24/7, human-like conversations to resolve patient calls without hold times or rigid menus.
Manages up to 80% of inbound calls, automating appointment scheduling, call triage, prescription refills, and more.
Integrates natively with EHR/practice management systems via secure APIs, ensuring real-time updates and workflow continuity.
Combined with stratusAI Voice Audit, offers end-to-end call monitoring, quality scoring, and operational insights.
AI-human collaboration and patient experience
Specialized AI agents handle specific workflows (scheduling, refills, referrals), collaborating for seamless, end-to-end resolution.
AI manages high-volume, repeatable tasks, while humans handle clinical judgment and complex cases, with seamless escalation as needed.
Patients experience empathy, zero hold time, and context-aware responses, improving satisfaction and loyalty.
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Q4 20256 Mar, 2026
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Frequently asked questions
CareCloud Inc. offers cloud-based healthcare technology and revenue cycle management services to medical practices and health systems. Its platform includes electronic health records, practice management tools, and patient engagement solutions. The company supports operational and clinical workflows across multiple specialties. The company is headquartered in Somerset, New Jersey, and its shares are listed on the NASDAQ.
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