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Business Philosophy8 Mar 2024
Frank Slootman Beyond Snowflake: One of the Most Respected CEOs
Explore Frank Slootman's journey as CEO, reshaping Data Domain, ServiceNow, and Snowflake into tech powerhouses, and his unique leadership style.
ServiceNow (NOW) investor relations material
ServiceNow Q3 2025 earnings summary
Complete event summary combining all related documents: earnings call transcript, report, and slide presentation.Q3 2025 earnings summary29 Oct, 2025
Executive summary
Q3 2025 delivered record results, with total revenues of $3.41 billion, up 22% year-over-year, and subscription revenues of $3.299 billion, up 21.5% year-over-year in constant currency, exceeding guidance.
Operating margin reached 33.5% (non-GAAP), three points above guidance, and free cash flow margin was 17.5%.
AI products, especially Now Assist, outperformed expectations, with ACV on pace to exceed $500 million in 2025.
The risk and security business surpassed $1 billion in ACV, becoming the fifth business line to cross this threshold.
Board authorized a five-for-one stock split, pending shareholder approval.
Financial highlights
Q3 subscription revenues were $3.299 billion, up 21.5% year-over-year; total revenues reached $3.41 billion, up 22%.
RPO ended at $24.3 billion, up 24% year-over-year; current RPO was $11.35 billion, up 21%.
Non-GAAP operating margin was 33.5%, and free cash flow margin was 17.5%.
Net income for Q3 2025 was $502 million, with diluted EPS of $2.40 (GAAP) and $4.82 (non-GAAP).
Ended Q3 with $9.7 billion in cash and investments; repurchased 644,000 shares in Q3.
Outlook and guidance
Full-year 2025 subscription revenue guidance raised to $12.835–$12.845 billion, up 20.5% year-over-year.
Full-year non-GAAP operating margin target raised to 31%, and free cash flow margin to 34%.
Q4 subscription revenue expected between $3.42–$3.43 billion, up 19.5% year-over-year.
Guidance prudently factors in potential U.S. government shutdown and federal budget tightening.
The company anticipates continued positive operating cash flows and sufficient liquidity for at least the next 12 months.
Detail the impact of new AI product adoption?
How do GSA, NVIDIA, FedEx partnerships impact growth?
Quantify U.S. Federal impact on Q4 guidance?
AI Agent Assist consumption drivers?
AI Control Tower demand and buyer maturity?
AI's impact on $1B security business growth?
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Next ServiceNow earnings date
Q4 202529 Jan, 2026
Next ServiceNow earnings date
Q4 202529 Jan, 2026
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Frequently asked questions
A leading provider of enterprise software solutions
ServiceNow is a cloud-based platform that provides digital workflows and automation solutions to businesses and organizations of all sizes. The company was founded in 2004 and has since become a leading provider of enterprise software solutions. Some of ServiceNow’s competitors include Salesforce, Oracle, and Microsoft.
The business model
ServiceNow's business model is based on providing a scalable and customizable digital platform that enables businesses to automate their workflows and improve their overall productivity. The company's products and services include IT service management, HR service delivery, customer service management, and security operations, which can be tailored to meet the specific needs of each organization.
How ServiceNow makes money
ServiceNow generates revenue primarily through the sale of its digital workflow and automation solutions, as well as through ongoing customer support and service contracts. The company's revenue is also generated through its partnerships with other technology companies, as well as through collaborations with academic research institutions and other organizations.
An innovative approach to digital workflows and automation
Interesting facts about ServiceNow include that it has been recognized for its innovative approach to digital workflows and automation, with a focus on providing businesses with tools and solutions that are easy-to-use and customizable. The company has a strong focus on research and development, with a team of over 6,000 engineers and scientists dedicated to improving the company's digital workflow and automation solutions.
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